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Disney World Issues Additional One Month Extension to Existing Annual Passholders

With the ongoing COVID-19 pandemic and with the Disney parks being shut down for over 3 months, Disney has began issuing an additional one-month extension to all existing Annual Passholders to help accommodate anyone who may have felt they were losing value in their pass due to the parks being shut down and the current reopening procedures at the parks.

The one-month extension should be reflected in your My Disney Experience app, or by logging on to the portal online under pass details.

If the one month extension isn't enough, Passholders may still request am outright cancelation of their pass for a partial refund. However, Do keep in mind that the deadline to request a cancelation for an existing Annual Pass is August 11th. The full refund policy from Disney can be found below:

We know that many Passholders are excited to get back to the magic—and we’re eager to see our cherished Passholders, too. We also recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, we are offering these alternative options to manage your pass.

If you are an Annual Passholder that has paid in full, your options are:

  • Receive an additional one-month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • If you prefer, and in lieu of the one-month extension, you may choose to cancel your annual pass(es). Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

If you are an Annual Passholder on the monthly payment plan, your options are (Note, options previously communicated have been clarified - no new options added):

Option 1: Continue with your pass(es) and receive a 30-day extension (no additional action required). You'll receive an additional one-month (30 days) extension to your pass(es).

 

  • This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • With this option, you may also be eligible for an automatically processed partial refund if your payments exceed the usable value of your pass(es) per the details here on when partial refunds apply and how they are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, future payments, etc.
  • Learn about refunds for Annual Passholders who opted to continue their annual passes.

Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).

  • Monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020.
  • You may also be eligible for an automatically processed partial refund if your payments exceeded the usable value of your pass(es) per the details here on how partial refunds, if applicable, are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
  • Learn about refunds for Annual Passholders who opted to cancel their annual passes.

How to take action:

  • If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any additional action.
  • If you have not selected any option (no action) and would like to select this option to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation dates, etc.

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