Disney has officially confirmed that Disney Springs will reopen some of it's dining and retail locations on May 27th, including World of Disney, as part of the second phase of the reopening of Disney Springs. Safety protocols for both guests and cast members have also been released. The second phase of the Disney Springs reopening process will come one week after the initial phase on May 20th, limited only to third-party businesses.
Disney has updated their "know before you go" section of the Disney Springs website with the latest information on the safety protocols for guests and cast members. The full release can be found below as well as a video and infographic released by Disney:
The video features a quick rundown of the new health and safety measures being put into place around Disney Springs and what that initial process will look like during reopening.
Know Before You Go
As we begin to reopen Disney Springs with a number of shopping and dining locations beginning May 20, we are looking ahead to May 27 when we will begin to reopen more of our Disney owned shops and restaurants, including World of Disney, D-Luxe Burger (mobile order) and the Marketplace Co-Op. With that as our next milestone, we are eager to welcome back our Guests, some Cast Members and third-party Operating Participants with safety and well-being of all at the forefront of all our planning efforts.
Guest Parking and Entrances
During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.
All Guests are required to undergo temperature screenings upon arrival at Disney Springs.
Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures above 100.4 will not be allowed entry; those in their party will not be allowed entry either.
- Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.
Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.
Face Coverings: All Guests ages 3 and older, Cast Members and Operating Participant employees are required to wear an appropriate face covering. Guests must bring their own face coverings and wear them at all times, except when dining.
Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
- Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards® Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.
Physical Distancing and Capacity Measures
Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:
Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
- Training: We are also training some of our Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.
Cleanliness and Sanitization
We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.
We’re further emphasizing our strong culture of health and safety among our Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.
About These Measures
As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it may be different from the last time you visited, these new measures are designed to offer a magical Disney experience in a responsible way.
We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate as responsibly as we can. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.
Also note that, according to the FAQ posted on the Disney Springs website,
due to capacity restrictions at Disney Springs, once the parking garages are full, Guests will no longer be able to park and visit Disney Springs. This includes guests who have booked a dining reservation.